Tech Support Survey

In order to improve our site, we've provided you with a way to voice your opinion. At the same time we're able to get to know our customers a little better. Thanks for taking the time to fill this out. If you have any questions which would be considered Technical Support questions, please visit our Contact Tech Support page. Thanks!

1. How long have you owned your Gateway Computer?

    Less than 1 month

    1-3 months

    3-6 months

    6-12 months

    Over 1 year

2. Where is your computer used most often?

    Choose one:

    Home Use

    Small Business

    Large Business

    Government Agency

    Educational Facility

3. What type of Gateway System(s) do you own?

    Choose all that apply:

    Desktop/Tower

    Portable

    Destination

    Server

4. What is your experience level in operating your Gateway computer system?

    You make your friends call you "GURU"

    You are starting to pull your computer apart for no apparent reason

    You know enough to be dangerous

    You can type a letter

    Your four-year old is teaching you how to double click

5. Why did you contact our Web Site?

    Choose all that apply:

    Sales information

    Tech support information

    Company information

    Entertainment/Enjoyment

    Other, please specify...

6. How did you find our website?

    Ad

    Search Engine

    Word of Mouth

    Stumbled upon it

    From an employee of Gateway

    Other

7. Which technical support area do you visit the most?

    Choose one:

    Home

    Enthusiast

    Small Business

    Corporation

    Education

    Government

8. How satisfied are you currently with the Gateway Technical Support Web Site?

    Choose one:

    Very Satisfied

    Satisfied

    Neutral

    Dissatisfied

    Very Dissatisfied

9. Did you find the answer to your question directly from our technical support web site?

    Yes

    No

10. How easily were you able to locate your information on our technical support web site?

    Very easy

    Easy

    Difficult

    Very difficult

11. Was the technical information on our web site easy to understand?

    Yes

    No

12. After visiting our website to locate technical information, did you still have the need to call our technical support?

    Yes

    No

13. Have you searched for technical information on other computer companies' web sites?

    Yes

    No

14. If so, what pertinent technical information did you receive that we are not currently offering on our web site?

15. What other information would you like to see on our technical support web site?

16. What other suggestions do you have for our technical support web site in order to serve you better?

Thank you for participating in this survey.