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What about support and warranties?
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All remanufactured desktops purchased from Gateway come with a one-year limited warranty¹, a one-year on-site parts replacement service¹, one-year basic hardware technical support, and 90 days of software technical support. On-site service is not available for monitors, mice, external peripherals, docking stations, and keyboards. There are opportunities to upgrade this limited warranty to a total of three years as well as the opportunity to downgrade to 90 days.
All remanufactured all-in-one PCs purchased from Gateway come with a one-year limited warranty¹, one-year basic hardware technical support, and 90 days of software technical support.
All remanufactured portables purchased from Gateway come with a one-year limited warranty¹, and basic hardware and software technical support for as long as you own your system. On-site service is not available for remanufactured portable PCs. There are no opportunities to upgrade this limited warranty to three years, however, there is an opportunity to downgrade to 90 days.
Remanufactured systems come with a 15-day limited money-back guarantee. Completed original installation service charges (including applicable sales taxes) and shipping and handling and insurance fees to and from the customer are not refundable.
1 - Click here, call 1-800-846-2000 or write to Gateway Terms & Conditions, P.O. Box 1951, North Sioux City, SD 57049-1951 for a free copy of applicable limited warranties and service agreements. Services may be provided by third parties. An authorized representative will determine the method of service provided. You may be required to take or send your product to an authorized location for service. If you purchased on-site service, it will be provided only if an authorized representative determines it is necessary because your problem cannot be corrected through other means. On-site service is not available in all locations and excludes mice, keyboards, docking stations, external peripherals and monitors. See agreements for specific terms and limitations.
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Products 
U.S.A. 
