Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface. If you have a PPP internet account and need an FTP program, you can download software for for either the PC or Mac below. PC users should download WinZip if you do not already have a program to extract .zip files.
" WS_FTP 16 bit version for Windows 3.1 users
" WS_FTP 32 bit version for Windows 95 and NT users

For the Mac, "Fetch" is available:
" Fetch
" Fetch documentation

Home Page
UNIX: Our servers will look for a "home page" in the following order: index.html, index.htm

NT: Our servers will look for a "home page" in the following order: default.asp, default.htm, index.htm, index.html

Be sure to upload HTML documents and scripts in ASCII mode and images in BINARY mode. To transfer a file to a subdirectory, double-click the appropriate subdirectory to open it before transferring the desired file(s).

As soon as a file is uploaded to the web server, it is available for all to see. If, after uploading a file, you are still unable to see the updated file via Netscape, you need to clear both disk and browser cache. This function can be found by selecting Options > Network Preferences in Netscape. Remember that you must first be connected to the internet through your local internet service provider in order to connect to the web server.

Acceptable File Names
Our UNIX operating system (IRIX) is case sensitive. In other words, the file name "faq.html" is NOT the same as "FAQ.html". If your HTML code references a faq.html, but the actual file name is in uppercase, this will result in a File Not Found error. This applies to directory names as well.

To prevent errors, we suggest naming all files in lowercase. Spaces and and special control characters are generally not a good idea. The underscore character ("_") is acceptable. You should avoid special characters ( ! @ # $ % ^ & * : ' ) in file names. We suggest that you keep the length of file names to a minimum. The tilde (~) cannot be used in directory or file names.

Notes to Mac Users
" When using Fetch, select "text" to transfer HTML pages and Perl scripts, and select "raw data" to transfer    images, sounds, movies, pdf files, and most other formats.
" PageMill may add either a .bin or .txt extension to your files which must be removed in order for such files to    load properly.

Viewing Web Pages in Netscape
Webmasters often modify an HTML document and re-upload it to the server. After returning to their web browser they click RELOAD only to find the original document unchanged. This is a common occurrence for Netscape users and is easily remedied by clearing the browser's disk cache. This can be done in Netscape under Options > Network Preferences.

What should I do if denied access via FTP?

1. If you can access your account Control Panel, but cannot access your account via FTP, the FTP configurations may be incorrect.
2. If you are denied access AFTER entering your userid and password, you may be using the wrong password. Check the activation notice sent to you via email when the account was first set up. If you changed your password and it doesn't seem to be working, contact support to reset your password.
3. If you cannot connect at all, or connect and then "hang", there may be problems with connectivity. You can test your connection by going to http://www.yourdomain.com/cgi-bin/secure/trgw-s  while still connected to the Internet. This program will take about 15-20 minutes to generate a report. You will need to send the results to us so we can help you track the problem.