Customer Service Email

This form is only for non-technical help, such as address changes, order/account information, Gateway policy questions, etc. We are unable to assist you with gateway.net billing questions. Please go here for gateway.net billing questions. Please note that all required fields below must be filled out. Detailed information will help us answer your question more quickly and accurately.
All questions are answered chronologically.

1. In what environment is this PC used? (required) Home- Personal (non-professional) use
Business- Home office, small business, education or government use

2. Please give us your e-mail address:
(e.g. [email protected])
(required)
Please ensure that the email address you enter is correct or we will be unable to respond.

2a. If you wish to have our reply sent to an additional email address, please enter it below. If you do not have a second email address, please do not type anything in the box.

3. Enter your name:
(required)

4. Please help us contact you:

 Home Phone (required)
 Work Phone

5. Shipping Address:  (required)

Address:
City: State: Zip:

6. Please use the box below to give us a description of your issue, including as much detail as possible.

7. Please include the following:

Note: When entering this information, please do not use hyphens, spaces or slashes.
 Client ID (required)    How to find it
 Serial Number (required)    How to find it
 Order number (if applicable)

Important! Your serial number must be 10 digits long. If your serial number is less than 10 digits, please place the appropriate amount of zeros in front of your serial number to make it 10 digits long (example: 0001234567).

Please enter your e-mail address again for confirmation:
(required)
Note: If you don't provide the correct return e-mail address, we will be unable to send you a reply.

  

After verifiying that you have the correct email address, choose "Submit" to send your message or "Reset" to clear the form and start over.


   
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