2. Select the category that best describes your question (required):
Select Category From List Motherboard Multimedia (DVD, CD-ROM, Sound Cards) Network Modem Modem Software Software (Gateway supplied only) Storage (Hard Drives, Tape Backups, Floppy Drives) Video/Monitor General (Mice, Keyboards, Printers, etc.)

2a. If you have a software question, do you have GoBack installed on your system?
No
Yes
If you are unsure whether GoBack is installed on your system, click here.

3. Please give us your e-mail address:
(e.g. [email protected])
(required)
Please ensure that the email address you enter is correct or we will be unable to respond.

3a. Please enter a secondary e-mail address, if desired.

4. Enter your name:
(required)

5. Please include the following:

Note: When entering this information, please do not use hyphens, spaces or slashes. If you have already entered your serial number and client ID in the Your System Information area of our site, the information may already be filled in for you below.
Customer or Client ID (required)    How to find it
Serial Number (required)    How to find it
 Order number (if applicable)

Important! Your serial number must be 10 digits long. If your serial number is less than 10 digits, please place the appropriate amount of zeros in front of your serial number to make it 10 digits long (example: 0001234567).

6. Operating System:
Windows 95 Windows 98 Windows NT Windows Me (Millennium) Windows XP Home Windows XP Professional Other (required)

7. Please list any software you've added or removed from the system prior to the issue occuring.

8. When did the symptoms first occur?

9. Enter the exact text for any error messages received while experiencing the problem.

10. Does this issue pertain to one particular application?
No
Yes (Please specify below):

11. Can you consistently reproduce the error?
No
Yes

12. Please use the box below to give us a description of your issue, including as much detail as possible.

Please enter your e-mail address again for confirmation:
(required)
Note: If you don't provide the correct return e-mail address, we will be unable to send you a reply.

After verifying that you have the correct e-mail address, choose "Submit" to send your message or "Reset" to clear the form and start over.