Battery still displays 00% after charging
ISSUE: After attempting to charge a Solo 2300 or 9100, the battery may display a status of 00% and may not accept a charge. This typically occurs only after the battery has been left completely discharged for an extended period of time, after running the Learning.exe version 1.3 program, or after a fully charged battery has been left completely out of a computer for a period of several months or more.
Note: After running Learning.exe version 1.3, the program may also report a status of abnormal. This issue is often avoided by regularly charging the battery. For example, seat or re-seat the battery and A/C adapter as necessary and, with the computer plugged into the adapter, allow the battery to charge up to approximately 100%.
PRODUCTS AFFECTED:
Solo 2300 with a 13.3-inch LCD panel
Solo 2300 with a 12.1-inch LCD panel
Solo 9100 with a 14.x-inch LCD panel
Solo 9100 with a 13.3-inch LCD panel
RESOLUTION: Follow these steps to resolve this issue.
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Verify the latest version of the computer specific BIOS is present and re-seat the battery and A/C adapter to ensure a good connection. The latest BIOS files are located on Gateway's Web site.
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Use Battery Learning software version 2.10 or later. The latest version is located on Gateway's Web site or Gateway's Dial-Up Server.
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Perform the Battery Learning cycle and attempt to fully charge the battery.
- If the battery still shows 00% and/or does not accept a charge after following these steps, contact Gateway technical support for further assistance.
The Faxable document number for this page is: 0607. More information on how to use the Faxable service is available through the Gateway Web site.
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