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For more information call 1.800.779.2000
Building, maintaining and growing a successful technology environment for education is challenging for any IT team, regardless of resources. Gateway TechSource can help.
Gateway's TechSource engineers can visit your site, evaluate your current system, recommend a plan and execute according to your budget, your people and your needs.
And once your TechSource solution is in place, Gateway will be your local technology partner. Every month, our engineers will visit your site to review activity, recommend upgrades and discuss any changes in your campus IT environment.
Complete Technology Evaluation
Your TechSource evaluation begins when your local engineer visits your campus to evaluate your existing IT environment. The process includes:
" Group interviews with your IT staff, end users and key decision makers
" Breakdown of network architecture, security, systems, software and related technology
" Analysis of break/fix process
" Summary of Findings report
" Recommended Customized Support Plan
Use your reports as a baseline study and point of comparison when making future changes. The reports also help to substantiate funding for future projects, to make sure that your staff and your students are getting the best level of support.
Monthly Updates
Keeping up with tech trends and planning for the future is difficult when you're busy addressing day-to-day issues. Your local Gateway TechSource engineer can keep an eye on the big picture with detailed analyses and monthly updates.
Each month, your TechSource engineer will review your activity reports and make recommendations for future planning and proactive support. We'll also address network growth and preventive maintenance, keeping your IT staff focused on the needs of your campus.
Many Vendors - One Support Source
With students and administrators using different software on multiple-vendor platforms, educational IT support poses a unique challenge. Use Gateway TechSource to complement your IT staff and reduce strain on your internal resources.
Gateway TechSource solutions include direct phone and Web-based support tools - even if your hardware isn't from Gateway! Use TechSource support for desktops, notebooks and servers from most major hardware manufacturers, including Compaq, IBM, Dell and Apple.
We even support peripherals, including printers, projectors and scanners, and more than 150 major software applications.
Your people can rely on Gateway TechSource for all your questions - regardless of who made the products - which saves you time and money.
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