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Since its founding, Gateway has been an innovator in the technology industry. We are about relationships, and about treating customers as we would like to be treated. Our vision of "humanizing the digital revolution" gives you the best value with great products, services, and honest advice.
 
Gateway is the thought leader in the industry in terms of building relationships with customers and we plan to maintain that position by continuing to develop products and services that you truly want and need. We were the first PC manufacturer to bring customer-focused concepts to market. And, in a move that has not yet been replicated, Gateway is the only major computer manufacturer that has a company owned retail network, which allows for a wealth of customer-oriented services.
 
Our move "beyond the box" is simply a logical step in our historic drive to create lifelong relationships with our customers. It is what we have always done -evolving to meet our customers' needs.
Beyond the Box
The ivory colored "box" is no longer the center of the computer business, but rather the tool that enables our business. People buy products and services because of the benefits offered to them in and out of work. We understand that the right solution goes a long way in saving time, reducing risk, and increasing productivity. That's why Gateway is evolving to be the company that is about the entire computing experience, not just about the computer.
 
At Gateway, the customer is at the center of all we do, and the beneficiary of our work as a complete integrator of solutions. Through the lifelong relationships Gateway forms with customers, we will continue to increase the efficiency of your businesses and improve the quality of your lives. And, through these relationships and our reputation for trustworthiness and honest advice, we will continue to provide the best service and support experience possible.
Gateway Customer Services and Support
According to Access Markets International (AMI) Partners, Inc., Gateway was awarded top scores for service and support among the industry's top computing and networking vendors, but we're not stopping there.
 
Gateway continues to create innovative programs that help you and your organization make the most out of your technology. We offer free basic service as well as expanded, fee-based support services, to help people and organizations get what they want out of their computing experience. Through our Gateway Country® stores, we have more than 4,000 training seats available to demonstrate networking solutions, provide immediate service to our customers, and more.
 
When it comes to your technology investments, don't settle for second rate services and support. Choose Gateway customer services, and make technology happen. Here are some ways we're helping to bridge divide that technology can create:
 
As a direct technology provider and trusted guide, we are committed to providing the best customer experience possible by concentrating on a few key principals:
 
" Choice: Before and after you purchase Gateway products and solutions, we will work with you to develop the right support and service solution for your organization. By providing a variety of remote, local and national support options, you select the service and support method that is right for your organization.
 
" Personalization: Gateway is uniquely position as a direct provider of products and solutions to anticipate, understand and address your unique IT support requirements. Our customizable service and support solutions are planned, designed and delivered jointly with our customer's input and direction.
 
" Single Point of Contact: Gateway is completely accountable for delivering complete, consistent and reliable service and support solutions. Our award-winning technical staff is available 24 hours a day, 7 days a week.
 
" Accessibility: At Gateway, it is our goal to deliver service and support solutions to your office, you agency and your school, locally on your terms, with trained, certified support personnel and engineers. Our customers leverage over 300 Gateway Country Business Solutions centers, 650 local network engineers and over 3,000 remote technical support personnel.
 
Our Direct Channel to You
Gateway's "direct channel" philosophy and vision comes from the fact that we have a direct connection with the people and institutions that buy and use our products and services. Each day, Gateway interacts with nearly 1 million people via the telephone, over the Internet, and at our Gateway Country stores. This personal interaction allows us to understand your service and support needs by working directly with you.
 
Lines of Communication
Gateway has created a unique three-way channel of communication with customers. These channels allow you to get in touch with us anywhere, anytime.
 
" Telephone: Our award winning telephone support is available 24 hours a day, 7 days a week. Call us toll-free at 1-800-Gateway (in the United States).
 
" Gateway Country stores: Currently, we offer 349 Gateway Country store locations worldwide, meaning that more than 85% of Americans are within a 45-minute drive of a Gateway Country store.
 
At each store, Gateway representatives are ready to assist with both your purchasing and support needs. To receive immediate technical support and customer service, you can return to any Gateway Country Store to meet face-to-face with a technician.
 
" Internet: Since 1996, our customers have been able to purchase our products online, making Gateway the first major PC company to sell computers over the Internet. Since that time, our online presence has grown to include services & technical support. Gateway's newest online support site, eSupport, makes it faster and easier than ever to obtain service information and technical support specific to your system.
 
Gateway - Your Long Term Technology Partner
 
Even as Gateway has moved beyond the box, we're still a lot like the company that was born in a farmhouse outside of Sioux City, Iowa. Gateway has always been -and will always be- about treating you, as we would like to be treated ourselves; giving honest advice, providing great products and services, the best value, and genuinely caring about your success.


 


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