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Help Desk


4-hour On-Site Response Service
Authorized Service Provider (ASP) Program
Authorized Service Provider (ASP) Program
Escalation Advisor
Mobile Access
Personalized Help Desk
Authorized Service Provider (ASP) Program
Standard Warranty Support
Support for your Systems

Ranked number one in service and support by AMI research, Gateway is dedicated to delivering the most flexible and easy-to-use support services on the market. Gateway's around-the-clock telephone, online and Country Store support means that you can receive the assistance you need anytime, anywhere.

Exclusive services such as Personalized Help Desk and a software application that makes your PC virtually indestructible were developed in response to the needs of today's computer users. No matter the size of your IT organization or your level of expertise, you'll find a Gateway support service that's right for you.

Click below to find out how Gateway System Support services can work for you:
Advanced Software Support to Increase Your Organization's Productivity
Gateway Software Application Support Subscription
Advanced Technical Support for IT managers
Gateway Escalation Advisor provides an assigned, senior-level support advisor for your complex IT issues.
Anytime, anywhere support for the Gateway portable user. Gateway Mobile Access provides a number of portable support options.
Award-winning support automatically comes with your Gateway system. Our Standard Limited Warranty1 Support package for all Gateway products.
Choose your Gateway service provider.
Gateway's Authorized Service Provider program extends the reach of Gateway expertise.
Fast, easy answers to thousands of software questions
Answers by Gateway - Software Application Support
Let Gateway build a custom help desk for your end users
You'll receive consistent, custom-designed support with Gateway Personalized Help Desk.
Online tools and technical assistance whenever you need it. Click on Gateway eSupport to experience easy-to-use online support.
On-site support within four hours.
4-Hour On-Site1 Response service for your Gateway servers.

1 Visit, call 1-800-846-2000 or write to Gateway Terms & Conditions, P.O. Box 1951, North Sioux City, SD 57049-1951for a free copy of applicable limited warranties and service agreements. Services may be provided by third parties. An authorized representative will determine the method of service provided. You may be required to take or send your product to an authorized location for service. If you purchased on-site service, it will be provided only if an authorized representative determines it is necessary because your problem cannot be corrected through other means. On-site service is not available in all locations and excludes mice, keyboards, docking stations, external peripherals and monitors. Server 4-hour dispatch customers: Gateway will attempt to resolve your issue remotely. If this is not possible, Gateway will dispatch a technician. Gateway cannot guarantee that your issue will be resolved in any particular time. 4-hour dispatch service is not available in all locations. See agreements for specific terms and limitations.

 For Gateway Standard Terms Of Sale And Limited Warranty Agreement click here to view.
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