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Help Desk

Services

4-hour On-Site Response Service
Authorized Service Provider (ASP) Program
Authorized Service Provider (ASP) Program
Escalation Advisor
eSupport
Mobile Access
Personalized Help Desk
Standard Warranty Support
Support for your Systems
Software Application Support

No matter how large or small your organization, not using software applications effectively can be one of the biggest roadblocks to productivity. When computer users struggle to perform a specific software task, hours can be wasted when there is nowhere to go for help. Fortunately, there is a solution-- Software Application Support.

Software Application Support provides unlimited, toll-free tutorial software application support, 24 hours a day, seven days a week and covers over 150 major software applications. Simply call the number and you and your staff are instantly connected to a dedicated team of software application specialists, who will help users of all levels navigate through standard tasks and procedures.

What you can expect from Software Application Support:

Instructional Support for Multiple Applications
" Gateway will provide tutorial support for over 150 of the most popular software applications, from a wide range of vendors

Enhanced Productivity
" Simply using software applications effectively can result in higher productivity among your end-users " With Software Application Support, workers can spend more time doing their jobs and less time struggling with software questions " Workers no longer need to "work around" software issues, enabling them to leverage the full capabilities of their applications

Cost Savings
" The Software Application Support team provides consistent, advanced technical and instructional support, 24 hours a day, seven days a week, for a fraction of the cost of an in-house technician.

And There's No PC Purchase Required
We'll support software applications whether they're running on a Gateway PC or any other PC platform.

How you can order Software Application Support:
Software Application Support service is sold on an annual subscription basis. Starting as low as $149 per user, per year for unlimited access, contact your Gateway Sales Representative by clicking below to find out how easy and affordable it is to receive software application support.


 
1 Visit gateway.com, call 1-800-846-2000 or write to Gateway Terms & Conditions, P.O. Box 1951, North Sioux City, SD 57049-1951for a free copy of applicable limited warranties and service agreements. Services may be provided by third parties. An authorized representative will determine the method of service provided. You may be required to take or send your product to an authorized location for service. If you purchased on-site service, it will be provided only if an authorized representative determines it is necessary because your problem cannot be corrected through other means. On-site service is not available in all locations and excludes mice, keyboards, docking stations, external peripherals and monitors. Server 4-hour dispatch customers: Gateway will attempt to resolve your issue remotely. If this is not possible, Gateway will dispatch a technician. Gateway cannot guarantee that your issue will be resolved in any particular time. 4-hour dispatch service is not available in all locations. See agreements for specific terms and limitations.
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