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 As an IT manager, we know that you can't waste valuable time going through basic troubleshooting questions when you're trying to solve complex issues. That's why we're providing you with the most experienced advisors possible.With the purchase of Gateway Escalation Advisor, you are assigned a senior-level support advisor who is an expert on your business needs. Your Escalation Advisor is available via a special toll-free number during normal business hours, and is backed by an elite team, 24 hours a day, 7 days a week. This support expert is trained to quickly respond to your needs, from advanced technical information to replacement parts approval. For more complex issues, Escalation Advisors are connected directly with Gateway's engineering team, gaining accelerated access to the advanced assistance that you need. In addition, you will receive monthly reports and service histories to help pinpoint recurring problems so you can take preventative measures to improve future downtime. What you can expect from Gateway Escalation Advisor: " Advanced, senior-level support lightens IT's workload " Expedited access provides faster resolution " Extensive reporting can improve your ROI How you can order Gateway Escalation Advisor: Gateway Escalation Advisor is available on a per year/per company basis. To ensure a consistent, high-level of service, the participating customer must designate two IT staff members as their Gateway Escalation Advisor contacts. Other customer contacts can be added for an additional fee. To find out how this service can increase your productivity and increase your return on investment, contact a Gateway sales representative today by clicking below. |
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